Front Office Front Desk Training Checklist

Front desk services audit check list for check in process.

Front office front desk training checklist.

It s also helpful if another team member is filling in. Staff maintained focus on guest was not distracted. Front office orientation competency checklist is a tool for all staff who is assigned to the front desk position. Latest front office training.

Hotel software or pms demo checklist cashiering and end of day functions hotel software or pms demo checklist front office functions hotel software or pms demo checklist reservation functions. You may copy paste and edit checklists. Dental receptionist daily checklist. Hotel sop s staff training tips job descriptions and more.

The following is a checklist of items that should be addressed prior to establishing your aesthetic practice. You are in fact the first person a guest interacts with. A front office receptionist should respond quickly. Company dress code should be well defined and communicated.

As the leading authority on virtual dental front office training laura helps dental professionals who want to be better at what they do gain the training they need through online video courses live seminars and coaching. Our daily checklists help your fd staff to make the most of their day. 1 define roles responsibilities of front office staff 2 create an incentive program based upon realistic goals and expectations. Front desk high balance credit limit report.

Ensure computer was backed up. An efficient front desk is key to a productive practice. Learn more about laura s approach and how to book her for your next event. 3 allow for input from your employees in defining these roles responsibilities and goals.

A front office receptionist should always look his her best. Staff well groomed uniformed name tag was present. See you around and happy. There is so much going on at times.

Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions. All guests are acknowledged with eye contact and smile within 10 feet even if the guest waiting in line. They can be helpful when training new front office team members. To complete it your supervisor or mentor will review the competency areas and the skills techniques and procedures outlined in each competency area of your essential duties for your job position.

Front desk reception cashier reservation bell desk concierge travel desk etc. Collection of staff training document for the front office department. Dental front office checklists are helpful for a couple of reasons. The dental front desk is a hub of activity.

Audit checklist crime prevention security equipments handling emergency situations etc. Turn on your computer station. Personal hygiene must be well attended to attire should remain professional and overall grooming should be neat and orderly at all times. Staff did not eat drink smoke or chew gum.